Oliver the 3 year old jigsaw genius
When I was quite young [many years ago] but older than Oliver by about 5 years, my mother brought home a second hand jigsaw puzzle. Had I managed to put it together it would have been my first ever grown-up jigsaw puzzle attempted let alone completed. Perhaps she didn’t know any better, or perhaps she thought even more effort was required to leave me scarred for life, but as soon as I tipped the pieces onto the dining table, she took the box with the picture away. Suddenly I had lots of little bits and pieces of something and no idea what I was supposed to do with them.
Young Oliver is a bit of a whiz kid as well as the wearer of a great range of designer pyjamas. The most important thing to note though, for the few seconds the above clip remains bearable, is the box is on display the whole time he puts the jigsaw together.
Dealing with modern software is a little like trying to do a megajigsaw without the big picture. It’s counter-intuitive. Unfortunately, Senna-link have only employed programmers of the ‘it’s intuitive’ school.
I tried very hard to report my income on line, but kept coming up against ambiguous questions which were like little jigsaw pieces. Where does one put what snippet of info? What if I put an amount in one spot and it’s double counted somewhere else?
I gave up. The Other and I went to the Frankston Office together, and were there from 1.09 to 5.09 PM.
While we were in Albury, Aunty looked after D’Arcy and Maude Schnauzer back in
and kept an eye on incoming mail. Sho’nuff, on the third day Aunty read me a letter from Senna-link which said more or less the following: Melbourne
“As you have failed to provide your partner’s Tax File Number we are cancelling your health care card with effect 16 June 32 BCE. Do not use your card. Destroy your card. Do not pass go. If you use your card, threat, threat threat, threat threat threat threat threat and if that does not scare the crap out of you consider THREAT!!!”
I haven’t received a cent from this organisation for years but, as some will appreciate, a health care card is worth its weight in gold. The Tax File Number stuff was ridiculous – The Other and I have linked files with Senna-Link. Seems some intuitive programmer has organised the automatic issue of Threat Letter HCC 11616.5 v 6 until some Senna-Link employee physically completes screen TFN 11616.5 v 7 of their massive “system” and inserts the Tax File Number in yet another field of the record.
The Albury office of Senna-Link had lots of staff and lots of empty waiting chairs. All of the chairs were green but none were reserved for Medicare clients. We were the only people in the ‘standing queue’, and within three minutes were working with an enthusiastic staff member to solve the problem of the Tax File Number. She rang the intuitive help desk staff three times before they found a way to bypass the program glitch.